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SupportYourApp Source: en.wikipedia.org/wiki/SupportYourApp

SupportYourApp
Company typePrivate
IndustryOutsourcing, Customer Support
Founded2010
Headquarters
USA
Area served
Worldwide
Key people
Daria Leshchenko (CEO)
Dan Engel (Advisory Board Member)
ServicesCustomer Support. Technical Support. Back-Office Support
Number of employees
1200
Websitehttps://supportyourapp.com/

SupportYourApp is a global company that outsources customer and technical support services for tech companies.[1] The company offers support in various languages for industries such as SaaS, fintech, e-commerce, cybersecurity, hardware, healthcare, and software development.[2][3][4]

SupportYourApp is also a group of companies, including Label Your Data, specializing in data labeling for machine learning; and Outstaff Your Team, which assists tech businesses in outstaffing technical personnel.[5]

History

[edit]

SupportYourApp was founded in 2010 as an in-house team in IIG holding that provided customer and technical support in English for its products. Later, this in-house team was spun off and rebranded as Yellow Media Group before eventually evolving into SupportYourApp, specializing in customer support and help desk services for tech companies.[6][7]

In 2012, SupportYourApp acquired its first international clients and opened its first office. In 2013, Dan Engel joined the company as an advisor, and in 2014, the company rebranded to SupportYourApp and Daria Leshchenko was officially appointed as CEO of SupportYourApp.[8]

By 2017, the team had grown to 100 members, and Daria was recognized in KyivPost's Top 30 Under 30 list.[9] In 2018, SupportYourApp earned ISO/IEC 27001 certification in data security and quality management. The company also achieved PCI DSS certification in 2019.[10][11] SupportYourApp is GDPR, CCPA and HIPAA compliant.

In April 2019, the company acquired the startup S.H.E. (SHEis.ai), which was developing NLP (Natural Language Processing) systems. The company's developments formed the basis of AI systems integrated into the help desk solutions that the company developed.[12] In the same year, SupportYourApp opened its second office, known as the "art office," which featured paintings and murals by contemporary artists.[13]

In 2021, SupportYourApp integrated AI-driven support into its operations, offering machine learning tools to optimize customer service processes.[14]

In 2022, SupportYourApp was listed in the TOP 50 Inspiring Workplaces in EMEA and became a Globee Golden Winner.[15][16]

In 2023, CEO Daria Leshchenko was included in Inc.'s 200 Female Founders list.[17] Also, she received the Accomplished Leader Award from the Customer Contact Association (CCA).[18]

In 2024, the company was included in the Inc. 5000 list and won the Excellence in Customer Service Award from the Business Intelligence Group.[19][20][21]

Services

[edit]

SupportYourApp delivers customer, technical, and back-office support with AI-driven solutions for industries like SaaS, fintech, healthcare, IoT, and e-commerce. It provides multilingual, omnichannel customer support across phone, chat, email, and social media, handling front desk and Tier 1–3 inquiries.[22][23]

Products

[edit]

QCRM: An enterprise-level helpdesk for managing multi-channel support. It brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly. Designed for large teams, QCRM offers clear ticket management, full customer history, and top-level security with PCI DSS and ISO compliance to keep your data safe.[24]

Quidget: A no-code AI assistant that automates up to 80% of support queries with human-like responses. It supports multiple languages, seamlessly escalates complex cases to human agents via Zendesk or Euphoric.ai, and is trained on website content or knowledge bases for precise answers without fabrication.[25][26]

Public activities

[edit]

In response to the full-scale war in Ukraine in 2022, the company has also contributed to humanitarian aid efforts.[27]

References

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  1. ^ "Галерея замість галери. Навіщо бізнесу колекції мистецтва в офісі — Forbes.ua". forbes.ua (in Ukrainian). 2021-03-08. Retrieved 2024-12-13.
  2. ^ "Railsware, SupportYourApp, AlexSoft та DataArt увійшли до рейтингу Inc. 5000 найшвидше зростаючих компаній США". ain.ua (in Ukrainian). Retrieved 2024-12-13.
  3. ^ "Керівна партнерка SupportYourApp потрапила до рейтингу жінок, які змінили світ, за версією Inc". dev.ua (in Ukrainian). Retrieved 2024-12-13.
  4. ^ korneev (2024-10-28). "SupportYourApp, Welcome to IT Ukraine Association". Асоціація "IT Ukraine". Retrieved 2024-12-13.
  5. ^ "Компанія SupportYourApp презентувала третій офіс в Києві". Marie Claire - женский журнал - все о моде, звездах и красоте (in Russian). 2020-10-02. Retrieved 2024-12-13.
  6. ^ Твердь, Олег (2019-10-11). "Бессонница на аутсорсе. Как SupportYourApp оказывает клиентскую поддержку компаниям в 25 странах". Vector (in Russian). Retrieved 2024-12-13.
  7. ^ "Керівна партнерка SupportYourApp потрапила до рейтингу жінок, які змінили світ, за версією Inc". dev.ua (in Ukrainian). Retrieved 2024-12-13.
  8. ^ Твердь, Олег (2019-10-11). "Бессонница на аутсорсе. Как SupportYourApp оказывает клиентскую поддержку компаниям в 25 странах". Vector (in Russian). Retrieved 2024-12-13.
  9. ^ Ponomarenko, Illia (2017-12-01). "Daria Leshchenko: Entrepreneur aims to create global tech empire after success with SupportYourApp - Dec. 01, 2017". Kyiv Post. Retrieved 2024-12-13.
  10. ^ "IAF Certification Validation - IAF CertSearch". www.iafcertsearch.org. Retrieved 2024-12-13.
  11. ^ Daria Leshchenko - Inc.com
  12. ^ Твердь, Олег (2019-10-11). "Бессонница на аутсорсе. Как SupportYourApp оказывает клиентскую поддержку компаниям в 25 странах". Vector (in Russian). Retrieved 2024-12-13.
  13. ^ "Галерея замість галери. Навіщо бізнесу колекції мистецтва в офісі — Forbes.ua". forbes.ua (in Ukrainian). 2021-03-08. Retrieved 2024-12-13.
  14. ^ Шкальова, Анастасія (2021-08-31). "Українська SupportYourApp отримала дві нагороди на конкурсі роботодавців". Vector (in Ukrainian). Retrieved 2024-12-13.
  15. ^ "Top Inspiring Workplaces 2022 - EMEA". Inspiring Workplaces. Retrieved 2024-12-13.
  16. ^ Awards, Globee (2022-05-05). "Globee® Awards Announces winners in 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards". Globee® Business Awards. Retrieved 2024-12-13.
  17. ^ Female Founders 2023 - Inc.com
  18. ^ "CCA | PRESS RELEASE - The winners of CCA Awards 2023 are..." www.cca-global.com. Retrieved 2024-12-13.
  19. ^ "Четвертий артофіс у Києві та інноваційні підходи до залучення талантів: як SupportYourApp розвивається попри виклики — Forbes.ua". forbes.ua (in Ukrainian). 2024-10-01. Retrieved 2024-12-13.
  20. ^ "Customer Service Stars Shine Bright: 102 Winners Announced in 2024 Excellence Awards | News | Business Intelligence Group". www.bintelligence.com. Retrieved 2024-12-13.
  21. ^ Daria Leshchenko - Inc.com
  22. ^ "Компанія SupportYourApp презентувала третій офіс в Києві". Marie Claire - женский журнал - все о моде, звездах и красоте (in Russian). 2020-10-02. Retrieved 2024-12-13.
  23. ^ korneev (2024-10-28). "SupportYourApp, Welcome to IT Ukraine Association". Асоціація "IT Ukraine". Retrieved 2024-12-13.
  24. ^ Твердь, Олег (2019-10-11). "Бессонница на аутсорсе. Как SupportYourApp оказывает клиентскую поддержку компаниям в 25 странах". Vector (in Russian). Retrieved 2024-12-19.
  25. ^ "Quidget Software Reviews, Demo & Pricing - 2024". www.softwareadvice.com. Retrieved 2024-12-13.
  26. ^ Quidget Reviews - Product Hunt
  27. ^ "«Я ніколи не мріяла стати власницею бізнесу» — випускниця МІМ Дар'я Лещенко про нагороди, допомогу військовим та освіту". mim.kyiv.ua (in Ukrainian). Retrieved 2024-12-13.